Simini

Introduction

From Fragmented Follow-ups to Seamless Recovery: How Simini Transformed Pet Care

When it comes to post-surgical care for pets, communication gaps can be the difference between smooth recovery and serious complications. When Simini's veterinary team found themselves struggling with disconnected information and delayed updates, they envisioned a solution that would unite the entire care team around their furry patients.

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The Communication Crisis

Simini's veterinary surgeons faced daily challenges that compromised their ability to provide optimal post-surgical care:

• Critical updates about recovering pets were scattered across phone calls, emails, and text messages, making it difficult to maintain a complete picture of patient progress.
• Delays in communication between pet owners, referring veterinarians, and surgeons created dangerous gaps in continuity of care.
• Without real-time monitoring, subtle signs of complications were sometimes missed until they became more serious issues.
• The documentation process was cumbersome, taking valuable time away from patient care and direct communication with concerned pet owners.
• The stress and anxiety experienced by pet owners during the recovery period was amplified by the fragmented communication process.

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Healing the Process: Building a Unified Platform

We partnered with Simini to create a custom solution that would bridge the communication gaps and create a unified approach to post-surgical care. Our approach focused on connecting all stakeholders in the recovery process through a single, user-friendly platform.

Using Glide, we developed an application that allowed pet owners to easily share recovery progress through photos and observations, capturing every step of the healing process. The platform enabled surgeons and veterinarians to receive real-time updates and notifications about their patients, from promising improvements to concerning symptoms.

The system incorporated a structured follow-up protocol that ensured no patient fell through the cracks, automatically prompting check-ins at appropriate intervals based on the procedure and recovery expectations. For the veterinary team, we created a dashboard that provided an at-a-glance view of all recovering patients, helping them prioritize attention and interventions.

Throughout the development process, we maintained close collaboration with Carl and his team, ensuring the platform addressed the specific challenges of veterinary post-operative care while remaining simple enough for worried pet owners to use without adding stress to an already difficult time.

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Recovery Reimagined: The Results

The impact of the unified communication platform was immediate and profound:

• Post-surgical care quality improved by 60% as the team gained visibility into recovery progress and could address concerns proactively.
• The average response time for addressing post-surgical concerns decreased by 40%, allowing for earlier intervention when needed.
• Collaboration between referring veterinarians and surgical specialists improved dramatically, creating more cohesive treatment plans.
• Pet owners reported significantly reduced anxiety as they gained confidence that the entire veterinary team was monitoring their pet's recovery.
• Better communication and faster interventions led to smoother recoveries and better outcomes for the animals in Simini's care.

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Compassionate Technology: The Broader Impact

Simini's transformation demonstrates how thoughtfully designed technology can enhance not just operational efficiency but also the quality of care and the emotional experience for all involved. By creating a platform that connected pet owners, primary care veterinarians, and surgical specialists, we helped Simini establish a new standard for collaborative veterinary care.

Is your business struggling with communication gaps and fragmented follow-up? Book a free discovery call with us to discuss how a custom platform could enhance collaboration, improve patient outcomes, and provide peace of mind to those in your care.

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