Known.dev

Introduction

Known.dev: From Shipment Chaos to Customer Delight

How a custom tracking portal transformed logistics operations and slashed support inquiries by 40%.

Most logistics companies struggle with fragmented tracking systems that frustrate customers and drain resources. When Known.dev found their team drowning in repetitive customer inquiries and outdated processes, they knew something had to change.

Working with LowCode Agency, they created a solution that didn't just fix their problems; it changed their entire approach to customer experience.

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The breaking point

Dylan Dickman, COO at Known.dev, reached a critical moment when customer complaints about tracking visibility began affecting their reputation. "We had all this valuable shipment data locked in our Azure database, but no intuitive way for customers to access it," Dickman explained during our initial consultation. "Our team was spending hours each day answering basic tracking questions that customers should have been able to find themselves.”

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UNTANGLING THE SHIPPING MAZE

Before partnering with LowCode Agency, Known.dev's tracking process suffered from several critical issues:

• Information scattered across multiple systems
• No real-time visibility for customers
• Manual processes for accessing shipping documents
• Excessive time spent responding to basic tracking inquiries
• Inability to proactively notify customers about delays

From frustration to transformation

We began by immersing ourselves in Known.dev's daily operations, mapping customer journeys, and identifying key pain points. The solution needed to seamlessly integrate with their existing Azure database while creating an intuitive front-end experience.

Instead of a complete system overhaul, we designed a NetSuite customer portal using Glide and Make for automations. Our solution leveraged their existing data infrastructure while transforming the customer experience.

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Measuring success

The transformation was immediate and measurable:

The new portal eliminated information bottlenecks by giving customers direct access to their shipment data. Support staff now focus on complex issues rather than answering basic tracking questions, improving efficiency throughout the organization.

Most importantly, Known.dev positioned themselves as industry innovators by providing a tracking experience that exceeded customer expectations.

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The journey continues

Known.dev's success demonstrates how targeted digital solutions can transform business operations and customer experience simultaneously. By addressing specific pain points with a custom-built portal rather than an off-the-shelf solution, they achieved results that directly impacted their bottom line.

As logistics continues to evolve in the digital age, Known.dev is now positioned at the forefront, ready to meet customer expectations not just today, but well into the future.

Is your business struggling with outdated systems that frustrate customers and drain your team's resources? Transform operational challenges into growth opportunities with LowCode Agency's custom solutions.

Book a free discovery call with us today to explore how a tailored digital solution can streamline your operations, delight your customers, and drive sustainable growth for your business.

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