Known.dev

Introduction

In the logistics industry, effective shipment tracking is paramount for customer satisfaction. Known Logistics faced the challenge of providing a seamless and intuitive tracking experience for their customers. We helped them build a custom solution that integrates with their existing databases and delivers real-time updates, ultimately enhancing their customers' experience and improving operational efficiency.

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Challenge

Known Logistics’ fragmented shipment tracking process was causing frustration and inefficiency for both their team and their customers. They had a vast database in Azure containing detailed shipment information. However, they required a clean interface that would display the intricate details of each shipment, including routes, stops, and real-time tracking. They wanted their customers to have complete visibility and access to all relevant documents and reports, ensuring a streamlined tracking process.

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Solution

Leveraging the power of Glide and Make, we developed an interactive NetSuite customer portal that seamlessly integrated with the Azure database. The portal provides a comprehensive overview of ongoing shipments, complete with a dynamic map displaying the exact location of each shipment and its route. Users can easily track delivery dates, view arrival ports, and receive timely updates on any changes or delays.