UserGuiding

What is UserGuiding?

UserGuiding is a no-code user onboarding and product adoption platform designed to help businesses improve the user experience and drive product engagement. It allows companies to create interactive guides, tutorials, tooltips, and checklists without the need for coding. With UserGuiding, businesses can onboard new users, highlight key features, and guide users through complex workflows.

Its analytics help track user behavior, ensuring that companies can optimize their onboarding processes and enhance overall user satisfaction. UserGuiding is ideal for SaaS companies, product teams, and any business looking to improve user engagement.

Key Features of UserGuiding

• Interactive Onboarding – UserGuiding enables businesses to create step-by-step onboarding guides for new users, helping them navigate through software or products with interactive walkthroughs and tooltips.
• Product Tours – With customizable product tours, UserGuiding allows businesses to highlight key features of their products or services, improving user engagement and retention during the first-time user experience.
• In-App Messaging – UserGuiding offers in-app messaging, allowing businesses to send personalized messages, notifications, and tips directly to users within the app, improving communication and user experience.
• Behavioral Targeting – The platform enables businesses to show specific guides and messages based on user behavior, segmenting users by actions like page views, clicks, or app activity to provide a more tailored experience.
• No-code Interface – UserGuiding offers a user-friendly, no-code interface, allowing businesses to create onboarding flows, pop-ups, and product tours without needing any technical expertise.
• Analytics & Reporting – UserGuiding provides detailed analytics to track the effectiveness of onboarding flows, product tours, and in-app messaging, helping businesses understand user behavior and optimize their onboarding process.
• Customizable Widgets – The platform allows businesses to customize the appearance of widgets, tooltips, and buttons, ensuring they match the branding and design of the app or website.
• Multi-Step Guides – UserGuiding enables businesses to create multi-step guides that guide users through various processes, providing them with a seamless experience while learning how to use a product or service.
• User Segmentation – The platform supports user segmentation, allowing businesses to target specific user groups with relevant guides and tours based on their characteristics or actions.
• Mobile Support – UserGuiding offers mobile-friendly onboarding and product tours, ensuring that users have an optimized experience regardless of the device they’re using.

Benefits of UserGuiding

• Improved User Retention – By providing an intuitive onboarding experience, UserGuiding helps users quickly understand and adopt the product, leading to better retention and long-term engagement.
• Enhanced User Experience – It empowers businesses to guide users through the product with interactive tutorials and tooltips, reducing confusion and increasing overall user satisfaction.
• Faster Product Adoption – UserGuiding enables users to learn the key features of a product more quickly, reducing the time it takes to get up to speed and increasing product adoption rates.
• Reduced Support Costs – By automating onboarding and providing in-app guidance, UserGuiding decreases the need for customer support, allowing teams to focus on more complex queries and saving time and resources.
• No Code Required – With its no-code approach, businesses can create customized onboarding experiences without needing a technical team, enabling quicker implementation and reducing reliance on developers.

Limitations of UserGuiding

• Limited Customization for Advanced Users – While UserGuiding offers easy-to-use tools, it may not provide the level of deep customization that more advanced users or businesses require for highly personalized onboarding flows and user guides.
• No Built-In CRM or Support Features – UserGuiding focuses primarily on onboarding and user guidance, but it lacks built-in customer relationship management (CRM) or advanced customer support features, which may require integration with other tools.
• Can Be Overwhelming for New Users – For beginners or small businesses, the range of features and setup options might feel overwhelming, especially for users who are unfamiliar with onboarding and user guidance best practices.
• Limited Multilingual Support – While UserGuiding does offer some support for multiple languages, the platform may not fully meet the needs of businesses that require comprehensive, multi-language support across all features.
• No Advanced Analytics – Although it provides basic analytics, UserGuiding may not offer the depth of reporting and insights that more advanced analytics platforms provide, limiting businesses that need detailed, data-driven optimization.
• Basic A/B Testing Features – UserGuiding offers some level of A/B testing for onboarding flows but may not be as robust as other tools, which could limit businesses seeking more granular control over testing and optimization.
• Pricing for Small Teams – UserGuiding's pricing can be a barrier for small teams or startups, as some essential features are locked behind higher-tier plans, making it less accessible for businesses with limited budgets.
• Learning Curve for Larger Teams – Larger teams or businesses with complex needs may find the platform requires a learning curve to fully take advantage of all its features and integrations, which might delay implementation.

Pricing of UserGuiding

• Basic – $69/month: The Basic plan is ideal for small businesses and provides all the essential onboarding features, including an AI assistant, email and chat support, and comprehensive adoption tools. It offers the best value for teams looking to implement user onboarding at scale.
• Professional – Custom Pricing: This plan includes everything in the Basic plan, plus dedicated success coaching and custom CSS & localization. It is tailored for growing teams looking for personalized assistance and advanced customization options.
• Corporate – Custom Pricing: The Corporate plan is designed for large organizations requiring full customization, including CSS, and additional features like personalized coaching, SLA, DPA, and SSO. This plan is highly flexible to meet enterprise-level needs and ensures a tailored onboarding experience for businesses with complex requirements.

Who Should Use UserGuiding

• SaaS Companies – SaaS businesses can greatly benefit from UserGuiding’s onboarding and product tour features to improve user adoption, reduce churn, and help new customers quickly get the most value from their platform.
• Product Teams – Product managers and teams can use UserGuiding to create in-app tutorials, onboarding guides, and feature announcements, ensuring users can easily navigate new features or changes to the product.
• Startups – UserGuiding’s no-code platform makes it accessible for startups that may not have dedicated technical resources but want to improve user onboarding and ensure customers understand their product right from the start.
• Marketing Teams – Marketing teams can use UserGuiding to enhance the user journey by implementing targeted product tours, guides, and messaging that helps convert new users into loyal customers and improves overall engagement.
• Customer Success Teams – Customer success teams can leverage UserGuiding’s features to reduce support tickets by providing users with proactive in-app guidance, ensuring they can resolve issues or learn how to use the product effectively on their own.
• E-Commerce Platforms – E-commerce businesses looking to guide users through the buying process, highlight promotions, or offer tutorials on using their site can use UserGuiding to streamline the customer experience.
• Mobile App Developers – Mobile app developers can use UserGuiding to create onboarding experiences for mobile apps, guiding users through the app’s key features on both iOS and Android platforms.

UserGuiding May Not Be Right for You If

• You Have a Tight Budget – UserGuiding’s pricing can be steep, especially for small businesses or startups. The cost might not be justifiable for businesses that need simple onboarding solutions without advanced features.
• You Need Full Customization – While UserGuiding offers some customization, businesses with highly specific needs for their onboarding processes may require a platform with more extensive flexibility in design and functionality.
• You Prefer Simple Solutions – If you need an out-of-the-box solution without additional setup or training, UserGuiding’s more advanced features might be more complex than needed for basic onboarding needs.
• You Need Unlimited Users on the Basic Plan – The Basic plan limits user access, and businesses with large teams may find it limiting unless they opt for higher-tier plans with broader support for users.

Alternatives to UserGuiding

• WalkMe – A comprehensive digital adoption platform that offers in-app guidance, onboarding, and process automation. WalkMe provides advanced features for large enterprises, including analytics, targeting, and integrations with various business tools.
• Intro.js – A lightweight, open-source library for creating guided tours and tooltips. Intro.js is ideal for developers who want a simple and customizable solution for onboarding and user guidance without needing extensive features or a platform.
• Whatfix – A digital adoption platform focused on creating in-app walkthroughs, tutorials, and self-help guides. Whatfix offers more advanced analytics and deeper customization options, making it suitable for larger teams or complex workflows.
• Appcues – A user onboarding and in-app messaging platform that allows businesses to create personalized product tours and onboarding experiences. Appcues focuses on no-code solutions and integrates well with other platforms like Segment and Intercom.
• Userlane – A platform for creating interactive on-screen guidance and onboarding flows, similar to UserGuiding. Userlane offers advanced features such as customizable workflows and analytics, ideal for complex user journeys.
• Pendo – A product analytics and in-app guidance platform that combines user behavior tracking with onboarding tools. Pendo is ideal for product teams looking for deeper insights and tailored in-app experiences for their users.
• Chameleon – A no-code platform designed to create personalized in-app messaging and onboarding flows. Chameleon offers robust targeting and segmentation capabilities, along with advanced customization options for teams needing deeper control over user journeys.
• Heap – Primarily an analytics tool, Heap allows users to capture data from user interactions and create personalized onboarding flows. It’s an alternative for businesses looking for a data-driven approach to user onboarding and product adoption.
• Tallyfy – A process management and workflow automation platform that can be used for onboarding new users and employees. Tallyfy offers tools for designing automated workflows, making it suitable for businesses that need to integrate process management with user guidance.

‍

Also read about:

‍

FAQs About UserGuiding

Is UserGuiding easy to use for beginners?

Yes, UserGuiding is designed to be user-friendly, even for those with no coding experience. It provides a no-code interface, allowing businesses to create interactive onboarding flows, tutorials, and tooltips easily. While it’s intuitive for basic tasks, more advanced features may require some learning, but overall, it’s suitable for beginners looking to enhance user engagement and onboarding.

Does UserGuiding offer a free trial?

Yes, UserGuiding offers a free plan, allowing users to explore core features like onboarding tutorials and interactive tooltips. It provides 10 credits per month, which can be used for creating guides and tooltips. For businesses that need more advanced functionality and larger-scale usage, upgrading to a paid plan is necessary.

Can UserGuiding be customized?

Yes, UserGuiding offers a variety of customization options, allowing you to tailor onboarding flows and tutorials to match your brand’s style. You can change colors, fonts, and even add custom CSS in higher-tier plans. However, more advanced customization options, like deep integrations and complex workflows, may require a higher-tier plan or additional setup.

How does UserGuiding help with user retention?

UserGuiding helps improve user retention by providing interactive onboarding that guides users through key product features. It ensures users understand how to use your product effectively, leading to higher engagement and satisfaction. Personalized tutorials, tooltips, and progress tracking help users feel confident and supported, which leads to improved retention and decreased churn rates.

Does UserGuiding integrate with other tools?

Yes, UserGuiding supports integrations with various popular tools like Slack, HubSpot, and Google Analytics. You can use these integrations to streamline your onboarding process and track user behavior. For more advanced integrations, especially those requiring custom workflows, higher-tier plans offer additional features and API access.

‍